Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | E | L | D | F | L | M | D | Y | J | O | A | J | Y | Z |
| O | N | T | U | B | G | O | V | U | L | P | L | G | N | P |
| N | M | E | K | A | G | H | Y | H | W | M | Y | O | X | I |
| R | N | P | I | C | V | S | F | Y | T | G | I | A | B | H |
| D | P | E | N | T | E | G | N | O | I | T | U | L | O | S |
| X | E | P | T | L | A | B | D | Y | O | T | E | O | A | R |
| C | M | K | I | S | U | P | I | M | C | V | X | Y | L | E |
| O | U | M | D | U | I | G | E | M | P | A | T | H | Y | N |
| H | S | A | B | G | I | L | D | B | H | X | B | W | C | W |
| W | S | A | H | Y | O | S | Q | Y | U | B | T | J | L | O |
| P | A | L | H | R | T | C | A | T | N | O | C | E | Y | E |
| T | T | D | T | D | O | U | X | N | L | M | S | X | W | K |
| X | N | N | R | N | O | I | T | S | E | U | Q | K | S | A |
| G | O | T | J | S | H | Y | N | X | F | O | Y | Y | Z | T |
| C | D | O | N | T | P | A | N | I | C | W | F | Y | L | H |
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