Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | U | U | N | G | F | O | R | U | R | N | P | R | A | C |
| V | Y | I | N | G | E | M | U | S | S | A | T | N | O | D |
| T | E | H | M | E | Z | Y | U | A | M | O | F | N | K | O |
| K | H | J | T | R | T | M | E | Z | A | I | T | P | Q | N |
| O | B | N | J | A | V | S | Q | C | A | R | L | D | W | T |
| I | A | L | J | N | P | G | I | C | O | N | U | E | L | P |
| K | A | T | F | P | V | M | J | L | U | N | N | Q | T | A |
| T | N | E | I | T | A | P | E | B | U | D | T | A | K | N |
| Y | F | M | Z | H | A | M | U | T | H | F | L | A | G | I |
| G | K | O | U | L | O | P | Z | Y | D | D | C | T | C | C |
| M | N | O | I | T | S | E | U | Q | K | S | A | S | S | T |
| S | I | P | I | H | S | R | E | N | W | O | E | K | A | T |
| K | Y | O | S | J | D | D | J | B | F | T | F | E | T | H |
| U | N | E | K | C | U | X | L | R | C | S | X | R | R | K |
| Q | P | S | O | L | U | T | I | O | N | L | Q | J | S | H |
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