Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| M | P | D | T | N | Q | G | K | G | E | P | D | Y | S | C |
| G | P | I | A | Y | E | M | U | S | S | A | T | N | O | D |
| T | K | J | K | J | N | O | M | G | P | N | X | N | Q | O |
| C | Y | L | E | F | E | F | F | X | O | U | T | W | Z | N |
| A | E | E | O | H | T | K | J | I | S | R | V | S | A | T |
| T | F | R | W | B | S | U | T | H | O | I | A | E | S | P |
| N | Y | G | N | C | I | U | B | L | U | N | V | M | K | A |
| O | F | P | E | F | L | O | E | E | I | V | I | C | Q | N |
| C | O | D | R | O | M | M | P | M | E | L | D | V | U | I |
| E | L | Y | S | H | O | U | A | P | E | J | K | T | E | C |
| Y | C | W | H | T | S | Q | T | A | L | E | Z | Z | S | N |
| E | A | D | I | L | S | C | I | T | Z | V | Z | K | T | R |
| D | S | O | P | S | C | Z | E | H | R | K | D | I | I | H |
| F | N | V | I | A | D | B | N | Y | U | M | I | L | O | Z |
| E | U | T | U | Q | Y | U | T | Q | R | F | Z | N | N | L |
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