Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | L | B | N | G | T | D | E | C | D | K | I | F | J | H |
| S | S | D | O | N | T | P | A | N | I | C | A | T | N | Z |
| P | N | O | I | T | S | E | U | Q | K | S | A | O | K | S |
| V | D | N | N | M | M | F | P | S | M | K | I | F | I | T |
| L | E | T | O | O | I | Q | E | E | E | T | R | M | V | C |
| C | F | A | I | N | L | S | A | O | O | R | C | P | Z | A |
| C | P | S | T | V | E | B | W | M | D | W | D | U | U | T |
| T | Z | S | U | C | L | N | E | M | P | A | T | H | Y | N |
| T | N | U | L | S | E | L | H | P | O | Q | N | N | Z | O |
| L | W | M | O | R | O | I | W | W | A | B | K | V | C | C |
| G | Q | E | S | R | C | S | G | F | P | T | Q | U | X | E |
| U | Q | H | T | J | G | T | C | E | W | C | I | J | P | Y |
| O | I | N | T | S | Y | E | T | W | C | U | T | E | G | E |
| P | O | F | Q | U | P | N | X | Q | H | N | P | Q | N | O |
| C | C | G | I | U | L | O | H | W | C | N | Y | S | F | T |
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