Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | T | Z | K | Q | B | D | F | V | M | L | E | W | Q | C |
| A | N | R | N | R | E | M | U | S | S | A | T | N | O | D |
| L | N | E | J | E | D | I | O | M | J | K | U | N | O | T |
| U | V | J | I | M | T | L | D | I | B | P | T | N | Q | A |
| G | Z | Y | W | T | U | S | M | L | B | R | T | N | S | K |
| X | W | E | C | T | A | D | I | E | O | P | T | K | M | E |
| L | S | K | I | S | M | P | J | L | A | X | Q | M | Y | O |
| M | U | O | S | G | V | O | E | N | K | U | A | E | A | W |
| R | N | F | N | E | E | M | I | B | E | F | C | M | N | N |
| N | Z | Z | R | N | O | C | A | S | W | O | Z | P | G | E |
| C | R | I | P | T | B | T | T | H | N | X | T | A | A | R |
| X | A | R | I | B | S | I | X | T | A | G | Z | T | M | S |
| H | D | O | F | Z | O | O | A | J | Z | U | O | H | U | H |
| S | N | O | S | N | Q | C | C | K | L | C | S | Y | G | I |
| C | C | Q | C | Z | T | V | T | Q | G | A | E | C | F | P |
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