Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | T | Y | N | T | I | B | V | A | Q | R | C | W | P | Q |
| I | I | N | Q | C | Q | N | B | P | Q | Y | J | I | N | O |
| T | U | O | P | A | E | R | Z | Q | H | E | H | O | K | K |
| S | L | I | A | T | N | C | P | T | V | S | I | D | P | P |
| U | P | T | X | N | F | P | A | H | R | T | Y | O | W | S |
| C | L | S | W | O | C | P | L | E | O | R | Y | D | T | A |
| I | K | E | R | C | M | B | N | M | U | C | P | C | N | D |
| N | M | U | Z | E | X | W | E | H | Z | I | G | O | N | H |
| A | F | Q | R | Y | O | L | M | P | L | U | I | F | U | P |
| P | B | K | I | E | O | E | I | G | A | T | V | Q | E | W |
| T | D | S | K | R | U | L | G | S | U | T | Z | Z | H | C |
| N | S | A | T | V | N | I | W | L | T | C | I | H | Q | Y |
| O | T | N | O | T | M | M | O | C | H | E | T | E | Y | I |
| D | O | N | T | A | S | S | U | M | E | I | N | C | N | N |
| C | P | M | Q | O | J | Y | Y | J | X | S | M | L | I | T |
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