Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | L | F | J | L | W | F | T | B | A | U | E | U | K | P |
| X | K | O | N | H | N | Z | N | N | X | P | W | E | N | F |
| O | D | J | E | T | O | I | E | V | W | A | V | O | T | J |
| T | N | V | X | K | I | N | I | S | Z | R | I | T | A | D |
| R | O | V | D | A | T | E | T | B | T | T | P | S | K | L |
| J | E | X | O | F | U | T | A | C | O | O | K | W | E | Y |
| B | M | F | Y | U | L | S | P | M | E | Q | C | Y | O | Z |
| B | U | K | F | U | O | I | E | M | U | S | E | J | W | J |
| G | S | W | A | B | S | L | B | E | U | C | M | F | N | C |
| W | S | M | C | I | O | J | S | D | O | E | P | I | E | V |
| I | A | L | I | R | W | T | W | N | S | V | A | L | R | Z |
| C | T | I | T | L | I | V | T | R | Z | G | T | O | S | E |
| G | N | N | R | O | E | A | A | K | H | R | H | U | H | H |
| H | O | W | N | N | C | K | W | F | W | F | Y | I | I | S |
| C | D | O | N | T | P | A | N | I | C | I | N | H | P | J |
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