Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | E | U | X | N | U |
| T | O | Y | D | M | T | U | I | S | J | J | L | F | E | P |
| M | N | N | H | N | J | C | B | K | T | F | A | I | W | I |
| M | T | G | T | H | O | Y | A | R | Y | L | K | S | M | H |
| V | A | N | X | R | K | I | I | T | M | Q | D | P | O | S |
| J | S | X | Z | C | O | E | T | W | N | K | P | E | C | R |
| M | S | W | F | H | C | L | B | S | E | O | D | Z | V | E |
| N | U | T | X | I | I | L | E | A | E | C | C | V | K | N |
| O | M | Y | K | S | K | M | P | M | R | U | X | E | U | W |
| I | E | H | T | V | P | E | A | G | O | Z | Q | V | Y | O |
| T | A | E | P | A | O | N | T | A | L | T | E | K | K | E |
| U | N | L | T | O | S | B | I | Y | F | U | I | B | S | K |
| L | E | H | C | V | O | O | E | X | Q | H | A | O | Y | A |
| O | Y | Q | X | R | P | L | N | W | B | B | F | P | N | T |
| S | R | M | V | J | N | N | T | R | V | Q | Z | X | O | P |
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