Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | T | K | R | N | Y |
| V | O | Y | I | H | Q | N | Y | Y | C | E | E | P | Z | X |
| W | N | N | K | N | M | Q | H | A | J | L | S | C | P | D |
| Q | T | F | T | B | S | D | T | I | B | I | F | I | V | S |
| H | A | Y | N | R | K | N | A | Y | E | M | H | S | O | O |
| S | S | F | U | G | O | T | P | E | F | S | H | L | L | H |
| D | S | J | F | C | V | L | M | B | R | G | U | Y | S | S |
| L | U | U | E | T | I | S | E | E | A | T | N | O | K | Y |
| F | M | Y | W | S | J | P | N | M | I | X | R | M | Q | B |
| D | E | S | T | E | A | W | M | O | O | D | W | K | M | X |
| K | M | E | L | T | O | P | N | I | T | T | Q | J | P | T |
| P | N | U | I | E | T | W | J | L | F | Z | I | B | U | J |
| P | O | E | K | Q | F | T | W | T | F | M | V | O | Q | E |
| U | N | A | S | K | Q | U | E | S | T | I | O | N | N | R |
| T | T | T | E | S | L | E | V | S | U | D | A | Z | G | L |
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