Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | C | A | T | N | O | C | E | Y | E | Y | A | E | B | D |
| N | H | X | G | F | Y | F | A | H | J | I | G | E | N | C |
| E | E | U | K | D | F | O | H | J | E | H | F | O | I | G |
| T | A | K | E | O | W | N | E | R | S | H | I | P | X | C |
| A | Q | M | Y | V | Z | L | A | I | H | T | C | O | O | I |
| X | E | F | X | G | I | Z | K | U | O | E | F | I | C | N |
| U | M | M | D | M | H | J | B | M | O | C | X | T | V | A |
| S | U | A | S | K | Q | U | E | S | T | I | O | N | T | P |
| S | S | Z | O | P | P | L | P | M | W | M | O | K | M | T |
| I | S | E | L | B | O | I | A | I | P | Z | L | R | O | N |
| Z | A | N | U | R | H | S | T | Y | J | A | C | N | S | O |
| C | T | A | T | G | B | T | I | E | G | W | T | K | L | D |
| N | N | N | I | H | W | E | E | Q | G | I | X | H | M | P |
| A | O | Z | O | E | L | N | N | J | L | G | Y | C | Y | R |
| C | D | C | N | N | U | H | T | T | V | Y | F | X | T | A |
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