Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| M | W | F | N | P | V | Y | H | T | A | P | M | E | I | C |
| T | Y | U | C | R | T | X | N | N | D | A | Y | F | O | T |
| A | N | T | Y | V | V | X | D | E | F | E | C | N | A | H |
| N | G | E | E | E | X | E | S | E | C | I | T | K | S | C |
| D | D | T | I | D | A | B | I | O | G | R | E | R | K | I |
| U | V | B | U | T | T | W | N | V | O | O | M | M | Q | N |
| O | E | C | T | V | A | T | P | L | W | S | R | D | U | A |
| H | T | L | N | G | A | P | E | N | D | Y | V | B | E | P |
| U | L | F | I | C | Q | M | E | W | R | L | H | D | S | T |
| H | J | W | T | M | O | R | M | B | H | P | F | W | T | N |
| S | C | L | T | T | S | O | L | U | T | I | O | N | I | O |
| G | U | T | I | H | E | M | U | S | S | A | T | N | O | D |
| A | Y | O | I | N | E | T | S | I | L | L | J | L | N | S |
| Y | N | P | D | I | C | F | F | U | K | A | S | X | F | J |
| N | S | J | G | L | H | K | J | J | P | G | M | W | M | F |
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