Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | O | G | K | J | S | O | T | V | N | V | S | R | H | E |
| T | D | Q | K | W | E | T | N | A | K | M | A | I | N | F |
| Y | Z | L | E | G | M | P | E | U | I | B | H | O | D | F |
| N | V | N | C | X | U | N | I | O | X | P | I | T | W | M |
| W | Z | O | Z | P | S | E | T | V | K | T | R | N | F | A |
| S | Q | I | J | E | S | T | A | A | O | E | O | L | T | R |
| X | C | T | Q | M | A | S | P | M | G | I | O | C | L | C |
| F | C | U | I | L | T | I | E | D | T | K | A | E | Z | I |
| P | I | L | R | B | N | L | B | S | P | T | O | D | B | N |
| Y | E | O | K | P | O | G | E | C | N | N | I | K | F | A |
| L | C | S | O | R | D | U | Y | O | Y | W | U | B | U | P |
| G | L | F | T | C | Q | O | C | B | D | H | S | X | I | T |
| D | A | N | R | K | Z | E | M | P | A | T | H | Y | B | N |
| M | O | G | S | N | Y | T | U | F | Q | T | W | H | O | O |
| C | T | A | K | E | O | W | N | E | R | S | H | I | P | D |
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