Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | Q | B | K | B | U | V | Z | L | G | W | J | O | A | F |
| D | O | N | T | A | S | S | U | M | E | H | I | X | R | T |
| D | O | N | T | P | A | N | I | C | M | J | M | F | X | U |
| M | C | M | T | A | O | N | J | P | P | H | J | F | Y | F |
| P | I | H | S | R | E | N | W | O | E | K | A | T | X | N |
| L | S | R | F | F | O | L | D | Y | C | S | S | N | E | O |
| B | N | E | T | S | I | L | E | B | K | M | S | Q | R | I |
| D | O | L | V | E | Z | C | E | Q | C | I | O | J | C | T |
| J | V | X | W | P | O | P | U | M | S | L | M | I | N | U |
| K | V | E | T | N | A | E | M | N | O | E | V | M | B | L |
| E | O | Q | T | T | S | A | J | F | D | T | G | G | E | O |
| F | H | A | I | T | E | D | A | C | T | J | I | R | J | S |
| N | C | E | I | W | H | Q | Y | W | S | N | V | O | Y | D |
| T | N | O | B | N | X | Y | H | T | A | P | M | E | N | E |
| T | N | I | W | E | D | Q | K | H | L | F | T | L | U | O |
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