Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | G | O | Z | Y | W | F | V | G | S | F | I | M | S | E |
| I | N | T | C | A | T | N | O | C | E | Y | E | B | S | E |
| I | N | O | B | Y | P | Q | N | O | I | T | U | L | O | S |
| H | E | Z | I | N | O | I | T | S | E | U | Q | K | S | A |
| J | T | R | D | T | I | K | M | A | W | T | H | E | E | O |
| R | S | F | Q | W | O | C | V | K | O | L | V | J | Q | V |
| C | I | V | S | D | F | M | I | B | X | H | H | G | E | N |
| E | L | P | I | H | S | R | E | N | W | O | E | K | A | T |
| O | R | U | N | M | P | P | J | L | A | I | R | S | X | M |
| O | V | V | I | Q | A | S | F | G | O | P | I | Q | D | A |
| U | X | L | B | T | J | N | Y | S | M | R | T | C | R | S |
| G | E | U | I | S | X | T | H | N | O | N | T | N | L | N |
| R | R | E | M | P | A | T | H | Y | Q | P | U | N | O | Z |
| L | N | S | T | T | E | M | U | S | S | A | T | N | O | D |
| T | R | T | M | E | A | N | D | K | J | M | X | T | Y | C |
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