Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | A | A | D | V | R | Q | T | V | S | A | Y | N | P | J |
| D | O | N | T | A | S | S | U | M | E | V | T | G | W | F |
| E | F | N | C | J | D | O | N | T | P | A | N | I | C | T |
| B | L | I | T | J | F | W | B | P | Y | M | Q | U | P | A |
| L | C | I | I | R | U | N | O | I | T | U | L | O | S | K |
| P | A | H | M | T | O | U | J | A | R | T | F | K | W | E |
| O | N | E | T | S | I | L | I | M | V | X | Q | N | Y | O |
| T | N | E | I | T | A | P | E | B | B | U | Y | E | X | W |
| L | O | F | Q | M | V | M | G | M | E | X | C | S | I | N |
| D | Y | G | W | R | P | T | G | S | O | O | S | L | T | E |
| A | M | X | J | A | N | U | T | D | N | T | D | A | V | R |
| K | C | J | T | I | O | I | A | T | W | G | I | Q | X | S |
| F | Q | H | V | M | O | Y | A | T | B | F | W | O | H | H |
| J | Y | X | R | N | J | C | A | S | Y | Z | V | T | N | I |
| D | B | F | Y | O | T | F | T | D | H | O | O | F | J | P |
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