Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| K | N | E | N | Q | G | J | R | W | S | D | Y | I | W | T |
| A | N | T | C | A | T | N | O | C | E | Y | E | M | N | F |
| B | T | O | T | N | L | H | O | I | T | J | K | E | G | T |
| G | S | A | I | E | T | X | B | S | C | N | I | W | D | Y |
| C | C | S | K | T | T | P | M | C | P | T | W | O | A | T |
| C | I | K | E | E | O | F | D | M | A | G | F | O | R | F |
| W | N | Q | L | N | O | M | R | P | X | J | F | S | Y | H |
| F | A | U | K | I | P | W | E | M | P | A | T | H | Y | H |
| E | P | E | Q | I | Q | B | N | L | I | S | T | E | N | Q |
| T | T | S | M | I | L | E | N | E | O | K | D | P | D | Q |
| B | N | T | K | Q | V | D | O | R | R | R | W | K | J | O |
| J | O | I | N | O | I | T | U | L | O | S | T | X | S | O |
| Z | D | O | N | T | A | S | S | U | M | E | H | N | T | A |
| N | P | N | C | N | H | E | L | G | Y | I | P | I | O | F |
| Y | E | J | I | L | H | Q | E | X | T | E | D | J | P | C |
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