Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | C | O | B | I | U | M | T | E | S | T | J | P | M | F |
| O | Z | R | K | L | M | Q | N | Y | S | D | K | W | N | O |
| F | T | N | S | E | M | J | E | L | Y | Q | Z | O | B | F |
| Q | C | R | O | E | M | N | I | S | P | H | I | N | W | D |
| J | F | W | L | Q | A | E | T | P | C | T | S | N | E | C |
| C | J | S | U | V | F | T | A | L | O | T | B | O | F | P |
| I | N | E | T | Q | E | S | P | M | M | C | B | I | X | E |
| N | M | M | I | M | C | I | E | R | Y | A | P | T | V | N |
| A | W | F | O | B | X | L | B | B | H | T | H | S | R | Y |
| P | U | E | N | H | O | U | V | F | T | N | B | E | N | K |
| T | D | M | L | R | U | F | G | Q | A | O | A | U | X | K |
| N | U | K | T | I | F | C | L | P | P | C | Q | Q | X | W |
| O | N | N | C | P | M | E | U | L | M | E | I | K | E | E |
| D | O | N | T | A | S | S | U | M | E | Y | F | S | B | F |
| C | P | I | H | S | R | E | N | W | O | E | K | A | T | R |
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