Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | W | U | H | Z | T |
| N | O | X | N | O | I | T | S | E | U | Q | K | S | A | J |
| G | N | N | Z | X | E | X | G | U | B | V | B | K | S | S |
| I | T | C | T | T | N | E | I | T | A | P | E | B | P | T |
| T | A | J | U | R | B | C | E | A | E | O | Z | P | R | B |
| V | S | L | R | S | O | X | H | Y | W | I | A | Y | Y | R |
| Z | S | V | W | X | O | L | E | N | D | M | R | T | K | O |
| X | U | C | L | G | I | C | E | M | P | A | T | H | Y | K |
| V | M | E | I | S | O | R | G | M | S | T | A | W | S | Z |
| F | E | X | T | N | S | X | G | U | O | N | E | B | F | P |
| J | P | E | T | H | M | Y | N | O | I | T | U | L | O | S |
| I | N | A | I | M | I | R | A | D | U | Y | I | W | V | T |
| J | C | P | G | L | L | V | N | C | K | B | F | O | T | Q |
| T | F | M | Y | S | E | H | H | C | F | I | S | U | N | E |
| X | V | Y | I | C | P | O | U | W | X | J | Z | N | H | W |
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