Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | L | F | F | E | V | J | O | F | P | V | H | N | C | C |
| P | N | Q | L | Z | E | M | U | S | S | A | T | N | O | D |
| I | N | I | V | M | P | N | B | G | F | N | M | N | G | K |
| H | M | J | E | U | E | Q | B | Z | O | Y | T | P | F | T |
| S | O | L | U | T | I | O | N | I | Q | R | Y | C | Q | X |
| R | V | D | S | P | P | H | T | A | O | C | L | I | G | K |
| E | Y | I | H | U | X | S | B | L | T | W | F | N | R | H |
| N | L | H | C | B | E | Y | E | C | O | N | T | A | C | T |
| W | V | L | T | U | M | M | P | C | G | T | D | P | X | X |
| O | K | I | Q | A | O | V | A | D | F | J | X | T | B | Q |
| E | X | K | U | T | P | W | T | B | S | S | S | N | Z | M |
| K | S | D | I | T | J | M | I | X | G | D | C | O | J | P |
| A | E | O | N | J | W | Q | E | B | F | U | D | D | L | K |
| T | N | F | J | I | Y | R | N | G | J | Y | B | R | Q | I |
| M | H | N | X | M | N | G | T | N | G | B | F | E | B | I |
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