Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | Q | H | F | M | J | F | T | A | L | N | C | N | Y | D |
| L | Y | Y | K | D | R | V | N | J | P | M | I | A | N | T |
| V | Y | H | D | U | A | P | E | S | D | C | B | O | H | A |
| D | K | E | T | G | F | R | I | E | E | W | I | X | S | K |
| N | O | S | W | A | C | Y | T | K | F | T | H | K | F | E |
| G | E | O | E | X | P | J | A | U | O | M | Q | O | Y | O |
| V | M | L | H | M | G | M | P | M | R | U | Z | E | J | W |
| K | U | U | M | B | B | F | E | V | E | H | C | Y | C | N |
| V | S | T | R | W | L | L | B | S | L | O | H | J | P | E |
| O | S | I | O | U | O | D | T | I | N | C | W | T | J | R |
| O | A | O | Q | R | Y | I | S | T | Z | E | H | X | S | S |
| G | T | N | T | F | O | T | A | L | M | D | G | H | M | H |
| K | N | N | K | N | E | C | J | E | T | Q | X | I | C | I |
| M | O | X | Q | N | T | K | T | E | E | R | L | Q | S | P |
| C | D | O | N | T | P | A | N | I | C | E | I | V | T | H |
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