Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | A | W | A | R | C | I | Q | V | B | H | W | M | Y | R |
| X | O | D | O | N | T | P | A | N | I | C | P | T | N | S |
| T | N | O | I | T | S | E | U | Q | K | S | A | O | W | E |
| X | V | N | N | H | M | Q | S | S | W | K | I | G | S | H |
| C | I | T | O | J | I | Y | K | C | E | T | C | B | F | S |
| E | D | A | I | F | L | F | M | O | O | H | H | H | Z | E |
| K | L | S | T | K | E | B | W | M | X | F | S | W | E | Y |
| Y | Y | S | U | J | Y | N | E | B | R | W | Y | S | C | E |
| I | P | U | L | K | E | L | M | P | L | U | B | N | X | C |
| Q | Y | M | O | R | O | I | P | F | A | I | H | H | Y | O |
| Z | I | E | S | R | E | S | A | S | D | T | D | B | W | N |
| P | B | H | T | P | K | T | T | Z | E | A | I | X | B | T |
| T | I | N | A | D | A | E | H | Z | Y | M | O | E | Y | A |
| P | O | F | R | U | B | N | Y | Y | T | P | I | X | N | C |
| C | P | U | Q | U | H | H | P | Y | X | G | J | G | F | T |
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