Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | E | Z | L | T | C | I | N | A | P | T | N | O | D | C |
| T | Z | Q | W | U | C | Y | Y | W | Y | X | S | F | O | O |
| N | A | X | Z | J | Z | A | H | M | U | Z | N | N | N | F |
| X | S | K | T | D | J | K | T | V | U | B | T | B | T | U |
| D | K | S | E | N | P | B | A | N | Q | R | Z | Z | A | W |
| Z | Q | V | N | O | A | N | P | Y | O | C | V | H | S | S |
| V | U | J | L | V | W | B | M | L | M | C | E | G | S | O |
| L | E | C | G | Y | Y | N | E | S | I | J | E | M | U | L |
| X | S | W | Q | H | G | M | E | P | B | S | G | Y | M | U |
| L | T | O | G | H | O | O | H | R | A | Q | T | D | E | T |
| D | I | V | R | T | L | B | W | R | S | T | I | E | R | I |
| K | O | K | I | X | I | B | P | M | D | H | I | I | N | O |
| T | N | O | L | O | I | M | I | V | Q | Y | I | E | Q | N |
| A | N | E | Y | Y | Q | L | O | T | S | M | H | P | N | X |
| P | V | D | E | M | E | O | T | M | W | A | E | U | N | T |
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