Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| K | C | K | X | O | S | G | E | E | H | E | B | N | C | L |
| T | Y | S | E | T | S | W | F | K | E | Y | A | F | N | Q |
| A | S | K | Q | U | E | S | T | I | O | N | G | O | T | R |
| K | N | Q | R | G | B | L | B | F | E | D | I | Q | D | M |
| E | Y | E | C | O | N | T | A | C | T | T | P | J | T | I |
| O | E | B | T | S | T | M | C | J | O | V | C | X | T | M |
| W | M | L | L | S | M | Z | I | M | U | T | G | R | S | G |
| N | U | A | O | Y | I | B | E | P | A | T | I | E | N | T |
| E | S | M | I | L | E | L | H | M | V | S | J | Y | I | B |
| R | S | Z | D | N | O | O | V | C | P | N | E | F | I | O |
| S | A | O | O | R | L | F | A | S | B | A | B | Y | O | M |
| H | T | S | T | W | F | R | Q | S | G | N | T | N | U | C |
| I | N | N | M | B | I | M | B | K | A | R | F | H | O | L |
| P | O | C | Q | Y | N | O | I | T | U | L | O | S | Y | A |
| C | D | O | N | T | P | A | N | I | C | S | N | N | C | O |
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