Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | A | L | T | C | T | O | T | G | D | A | F | V | U | B |
| X | N | Y | E | U | W | L | A | M | L | I | R | P | N | O |
| S | L | E | L | C | S | D | K | J | H | I | A | O | I | C |
| A | N | C | I | B | B | P | E | V | R | V | I | W | T | C |
| S | P | E | F | T | S | U | O | O | I | T | X | Z | Y | K |
| K | E | F | T | S | A | C | W | R | O | C | C | M | U | T |
| Q | M | A | P | S | P | P | N | M | S | T | A | E | X | C |
| U | U | C | J | L | I | P | E | M | P | A | T | H | Y | A |
| E | S | S | F | A | F | L | R | B | C | F | Q | E | U | T |
| S | S | T | V | I | O | W | S | O | L | U | T | I | O | N |
| T | A | A | H | R | U | M | H | I | Z | S | E | U | R | O |
| I | T | J | T | Z | I | E | I | V | A | M | T | N | U | C |
| O | N | N | W | L | L | A | P | H | J | V | Y | T | J | E |
| N | O | N | E | T | C | V | M | S | D | R | G | V | A | Y |
| C | D | O | N | T | P | A | N | I | C | N | R | U | J | E |
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