Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| I | J | Z | M | Z | C | I | N | A | P | T | N | O | D | C |
| V | K | P | C | Q | W | L | S | O | T | B | E | R | O | X |
| Y | U | R | O | Y | N | J | H | E | A | W | P | N | N | K |
| T | D | U | O | K | S | I | Q | D | K | M | T | Y | T | T |
| T | C | A | T | N | O | C | E | Y | E | R | A | A | A | Q |
| O | I | J | S | O | L | U | T | I | O | N | K | S | S | I |
| S | Q | L | S | W | D | F | B | L | W | M | B | K | S | G |
| L | Y | H | T | A | P | M | E | I | N | M | S | Q | U | W |
| B | M | O | M | D | S | M | P | S | E | T | M | U | M | Y |
| Z | T | W | U | P | O | G | A | T | R | R | I | E | E | T |
| I | H | N | O | T | Y | L | T | E | S | J | L | S | M | O |
| K | Z | Q | I | E | X | L | I | N | H | H | E | T | U | M |
| R | J | O | F | H | F | C | E | Q | I | F | T | I | A | P |
| N | N | B | B | M | B | G | N | D | P | O | O | O | R | M |
| P | N | R | C | E | W | A | T | Y | F | S | O | N | D | I |
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