Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | S | B | K | C | S | E | H | C | L | W | Z | K | Z | C |
| O | D | H | F | S | E | M | U | S | S | A | T | N | O | D |
| I | Q | S | F | Z | M | J | P | D | I | Z | T | N | W | F |
| T | X | A | X | V | P | T | I | O | J | U | T | R | N | C |
| S | M | I | L | E | A | N | H | L | N | R | D | K | I | E |
| E | S | M | L | J | T | N | S | M | O | R | H | N | L | Y |
| U | O | A | L | L | H | B | R | L | I | Y | A | V | A | E |
| Q | L | K | Y | Q | Y | P | E | X | I | P | R | C | Z | C |
| K | U | M | T | C | V | M | N | P | T | S | A | R | Y | O |
| S | T | Q | P | J | O | A | W | N | A | Z | T | Q | Y | N |
| A | I | S | C | T | P | E | O | Y | Q | T | M | E | O | T |
| K | O | P | I | J | J | D | E | W | J | L | I | E | N | A |
| G | N | O | L | P | V | O | K | L | T | X | L | E | P | C |
| J | N | T | Z | W | Q | R | A | W | O | K | P | D | N | T |
| P | N | O | W | O | P | O | T | N | N | S | O | A | L | T |
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