Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| M | U | I | B | B | F | A | T | V | V | W | P | U | R | H |
| S | N | R | N | P | K | T | N | Y | O | E | W | B | Y | G |
| X | Q | O | P | M | V | S | E | V | U | D | B | H | V | U |
| L | R | H | I | D | K | G | I | V | I | O | T | W | N | M |
| C | F | K | H | T | T | R | T | C | C | A | F | E | Q | T |
| X | Z | Z | S | Z | O | J | A | E | P | R | T | U | C | C |
| B | M | M | R | M | H | M | P | M | C | S | C | A | A | I |
| D | S | V | E | N | I | U | E | U | I | Y | T | X | C | N |
| V | P | G | N | O | R | L | B | L | O | N | L | C | R | A |
| D | Z | M | W | I | N | O | E | X | O | R | L | L | K | P |
| Q | L | P | O | T | O | S | D | C | Z | R | N | T | I | T |
| J | P | N | E | U | Y | K | E | V | M | K | T | M | M | N |
| C | V | K | K | L | V | Y | U | W | X | I | J | N | W | O |
| N | H | X | A | O | E | M | U | S | S | A | T | N | O | D |
| N | O | I | T | S | E | U | Q | K | S | A | P | P | R | C |
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