Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | P | Y | H | J | A | V | C | K | N | L | Z | P | F | Q |
| O | N | Y | Y | S | A | Q | D | F | Z | G | J | D | Z | F |
| I | F | O | F | P | L | H | U | O | G | D | J | P | J | T |
| T | C | P | I | H | S | R | E | N | W | O | E | K | A | T |
| S | O | L | U | T | I | O | N | S | B | N | M | T | X | V |
| E | X | P | X | N | O | T | E | I | F | I | P | W | E | U |
| U | Y | E | K | K | C | M | L | B | J | N | A | P | M | A |
| Q | T | E | S | K | M | I | E | V | N | R | T | D | U | V |
| K | J | G | C | L | B | P | N | L | I | E | H | K | S | E |
| S | W | S | X | O | A | G | I | A | O | O | Y | M | S | K |
| A | M | R | C | T | N | S | X | A | P | R | B | M | A | G |
| G | R | I | I | H | T | T | I | B | S | T | T | Z | T | V |
| H | Y | E | L | E | V | G | A | M | M | F | N | N | N | P |
| J | N | Z | N | E | V | Z | H | C | E | G | J | O | O | Q |
| T | L | R | T | V | C | X | E | P | T | E | R | H | D | C |
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