Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | C | A | F | O | O | Z | Y | X | D | M | S | J | O | H |
| C | N | X | T | E | Z | Z | A | N | A | Q | Y | B | W | G |
| A | O | O | A | Q | E | W | J | M | D | I | H | B | P | D |
| T | I | U | I | Q | N | D | R | H | E | S | T | E | Z | B |
| N | T | D | D | T | A | L | T | L | A | Y | A | S | D | E |
| O | S | K | J | J | O | C | I | P | Y | A | P | Q | Y | B |
| C | E | I | X | J | Y | M | I | B | F | K | M | C | H | Q |
| E | U | P | I | H | S | R | E | N | W | O | E | K | A | T |
| Y | Q | K | A | O | W | P | C | L | A | Q | E | S | T | M |
| E | K | E | S | M | A | R | I | A | O | P | D | Z | A | P |
| X | S | H | G | T | Q | S | E | K | E | R | T | I | X | D |
| Y | A | A | I | Q | T | R | Y | T | V | K | T | N | P | D |
| Q | H | E | O | E | S | A | J | K | M | J | Q | N | O | S |
| Y | N | W | N | T | E | M | U | S | S | A | T | N | O | D |
| T | N | V | L | S | O | L | U | T | I | O | N | A | B | C |
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