Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Z | I | S | D | E | G | X | A | P | Z | U | I | N | C |
| L | N | T | Y | O | E | M | U | S | S | A | T | N | O | D |
| I | P | E | X | F | L | Y | P | K | T | K | C | N | Q | O |
| U | B | I | I | U | Y | U | E | Y | Q | Q | T | D | E | N |
| F | Z | V | H | T | J | N | T | C | E | R | C | W | Q | T |
| E | L | I | M | S | A | M | Q | I | O | J | G | J | P | P |
| K | M | Z | Z | H | R | P | X | L | O | N | E | N | H | A |
| X | R | W | C | J | X | E | E | H | I | N | T | T | G | N |
| B | V | Q | F | G | N | M | N | B | Z | S | A | A | O | I |
| R | D | T | H | T | O | G | W | W | F | P | T | T | C | C |
| P | H | Q | Y | T | L | M | V | Q | O | D | J | E | T | T |
| K | Y | A | I | Y | H | T | A | P | M | E | W | F | N | I |
| M | A | O | R | S | O | S | A | H | P | Z | K | O | C | O |
| A | N | N | O | I | T | S | E | U | Q | K | S | A | S | H |
| I | X | I | B | L | K | W | S | T | I | C | U | C | T | Y |
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