Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| K | M | K | T | I | W | Z | V | F | A | O | A | I | L | U |
| Z | N | I | A | C | I | N | A | P | T | N | O | D | K | E |
| S | P | O | N | U | G | K | B | B | L | N | Z | R | L | N |
| R | Z | K | I | H | R | S | A | T | H | Q | K | I | H | O |
| W | X | P | B | T | B | Z | M | R | O | P | M | A | O | I |
| Z | T | A | K | E | O | W | N | E | R | S | H | I | P | T |
| K | M | L | Z | Y | P | M | N | O | I | T | U | L | O | S |
| T | T | J | D | E | K | A | E | M | P | A | T | H | Y | E |
| J | U | D | W | C | Q | K | T | L | I | S | T | E | N | U |
| N | C | E | F | O | V | O | H | I | O | S | J | Q | G | Q |
| U | L | W | E | N | C | I | X | R | E | R | K | U | N | K |
| I | D | N | E | T | A | Q | E | M | O | N | T | P | H | S |
| Y | K | Q | O | A | W | E | P | U | I | P | T | N | J | A |
| M | C | B | D | C | E | M | U | S | S | A | T | N | O | D |
| A | O | X | O | T | N | I | Z | T | E | H | T | N | H | C |
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