Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Y | H | Q | T | Y | N | P | J | U | I | M | S | E | C |
| P | N | T | N | E | E | M | U | S | S | A | T | N | O | D |
| F | A | E | C | E | U | Z | E | Z | P | A | O | N | F | A |
| C | P | N | I | A | T | X | O | S | X | L | T | T | O | W |
| W | L | N | G | T | T | S | L | U | T | R | T | E | C | A |
| M | Y | C | E | W | A | N | I | I | O | E | L | I | M | S |
| M | R | G | U | T | P | P | O | L | O | X | R | Q | Y | K |
| S | Y | H | T | A | P | M | E | C | E | H | O | I | T | Q |
| Q | L | Y | T | E | U | M | Z | B | E | A | V | K | N | U |
| F | Y | R | C | E | O | F | U | T | Y | Y | S | O | Y | E |
| B | O | D | J | T | X | X | D | B | X | U | E | V | W | S |
| E | H | P | I | H | S | R | E | N | W | O | E | K | A | T |
| R | V | O | N | D | O | N | T | P | A | N | I | C | E | I |
| O | N | K | O | K | P | F | C | E | T | S | Y | I | P | O |
| J | N | S | O | L | U | T | I | O | N | G | O | R | S | N |
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