Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | B | P | I | H | S | R | E | N | W | O | E | K | A | T |
| X | B | Q | G | D | K | H | L | V | O | Y | L | S | N | G |
| H | N | G | Y | H | T | A | P | M | E | K | K | O | S | R |
| S | J | W | T | D | Q | K | F | C | M | Q | I | L | O | Q |
| K | H | A | V | Z | R | K | O | X | U | T | C | U | T | R |
| K | E | J | Q | Q | E | N | N | E | O | V | G | T | B | E |
| S | M | Q | Y | L | T | B | S | M | C | P | U | I | O | S |
| P | U | R | I | A | T | T | E | I | T | V | G | O | O | T |
| S | S | M | C | H | I | L | N | P | B | H | V | N | K | A |
| K | S | T | A | O | O | A | I | W | A | L | Y | I | Z | I |
| Y | A | H | N | R | P | T | C | S | V | T | X | A | U | G |
| Y | T | M | T | T | F | R | X | B | T | O | I | E | D | J |
| M | N | N | N | I | E | T | A | B | E | E | O | E | H | L |
| Y | O | O | T | L | B | W | A | S | I | R | N | V | N | Y |
| C | D | H | Q | I | O | Q | Z | L | A | A | K | L | O | T |
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