Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | S | E | A | T | C | I | N | A | P | T | N | O | D | C |
| P | N | L | T | L | C | C | Y | W | Y | P | E | S | O | J |
| F | T | E | O | V | X | A | H | C | U | F | C | N | N | C |
| P | A | A | I | L | U | D | T | Y | L | A | T | J | T | X |
| R | S | S | K | T | K | B | A | N | M | R | N | Y | A | V |
| G | N | K | C | E | A | I | P | L | O | N | L | V | S | L |
| A | Z | Q | D | L | O | P | M | L | H | C | F | G | S | J |
| W | O | U | T | T | J | W | E | A | I | P | E | P | U | Z |
| J | H | E | A | V | J | M | N | B | W | S | H | Y | M | G |
| L | B | S | D | M | O | C | U | E | D | Q | T | F | E | J |
| X | R | T | V | T | N | Q | H | A | R | G | M | E | M | F |
| O | C | I | I | H | Z | E | L | I | M | S | Z | W | N | Z |
| Z | C | O | J | J | J | L | I | Z | E | Z | H | O | X | A |
| X | N | N | C | B | I | M | S | O | L | U | T | I | O | N |
| I | T | F | O | V | I | S | Y | S | O | Y | K | G | P | M |
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