Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | H | R | N | G | S | D | T | S | V | J | K | J | Z | F |
| N | N | K | D | C | C | N | N | O | E | I | A | J | I | J |
| C | Z | O | I | M | N | X | E | L | M | S | W | L | F | S |
| I | J | R | I | X | I | N | I | U | U | Q | Q | C | S | H |
| N | O | N | N | T | E | I | T | T | S | U | X | U | N | N |
| A | T | N | O | T | O | J | A | I | S | G | F | F | R | G |
| P | G | C | S | I | T | M | P | O | A | M | H | A | V | B |
| T | Z | I | A | I | T | Z | E | N | T | Q | I | M | O | P |
| N | L | M | A | T | A | S | B | L | N | F | Z | L | V | K |
| O | Q | I | D | P | N | J | E | V | O | W | L | M | E | K |
| D | P | Z | Z | X | L | O | J | U | D | R | Z | F | S | Z |
| J | G | U | L | O | U | R | C | F | Q | F | T | U | A | J |
| I | J | Y | H | T | A | P | M | E | V | K | E | N | T | E |
| F | P | Y | R | P | S | F | A | U | Y | J | S | C | O | B |
| U | P | I | H | S | R | E | N | W | O | E | K | A | T | C |
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