Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Q | T | A | K | E | O | W | N | E | R | S | H | I | P |
| N | N | Y | L | S | O | Y | A | B | V | N | F | G | N | L |
| S | G | E | M | Y | K | F | E | H | D | Y | Q | O | K | V |
| T | X | I | I | E | R | Q | D | C | Y | R | I | D | P | W |
| P | L | O | P | T | R | W | U | R | O | T | P | Y | C | U |
| E | E | Y | H | T | A | P | M | E | O | N | Y | R | L | T |
| R | M | X | D | D | F | P | U | M | S | W | T | R | F | J |
| J | U | A | D | T | A | A | E | O | G | T | C | A | Y | C |
| F | S | C | H | P | S | L | L | B | L | X | I | I | C | K |
| R | S | K | S | U | O | U | I | X | H | I | L | O | Q | T |
| J | A | G | Y | R | T | X | X | S | L | P | L | R | N | A |
| T | T | P | T | I | Y | O | S | J | T | U | F | F | U | G |
| X | N | N | O | N | C | I | V | F | C | E | P | F | H | U |
| J | O | N | I | H | S | N | O | N | B | G | N | M | U | Z |
| C | D | O | N | T | P | A | N | I | C | E | E | S | K | N |
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