Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | N | O | I | T | S | E | U | Q | K | S | A | F | N | C |
| K | K | X | L | C | E | M | U | S | S | A | T | N | O | D |
| H | C | Y | H | A | L | P | O | Y | M | Z | M | N | V | W |
| Z | C | L | C | T | P | A | W | Q | T | P | T | Z | J | Q |
| V | X | T | E | N | B | T | U | Y | D | R | G | W | A | I |
| N | Y | D | W | O | Z | H | H | Q | O | L | Q | R | S | L |
| G | W | F | X | C | C | Y | W | L | I | S | T | E | N | Y |
| F | R | N | S | E | A | B | E | P | A | T | I | E | N | T |
| L | E | P | S | Y | E | M | R | Q | T | I | N | Y | J | O |
| A | T | A | K | E | O | W | N | E | R | S | H | I | P | W |
| H | C | P | J | T | T | Y | X | O | W | R | M | E | S | N |
| F | A | S | I | Q | X | Z | J | F | U | C | S | I | L | O |
| W | L | O | T | N | O | I | T | U | L | O | S | N | L | D |
| H | N | N | Q | V | D | Q | G | X | C | S | P | M | N | E |
| C | D | O | N | T | P | A | N | I | C | Z | P | F | B | X |
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