Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | L | R | J | F | Z | T | T | I | J | X | M | S | X | T |
| T | N | L | M | M | M | O | N | F | D | R | S | U | A | N |
| U | Z | O | N | R | J | X | E | U | C | R | W | K | S | Q |
| T | K | B | I | G | G | C | I | C | H | F | E | E | K | Y |
| I | C | U | Y | T | V | K | T | E | M | O | M | Y | Q | W |
| V | E | A | U | F | O | C | A | Y | W | K | P | Q | U | C |
| L | N | L | T | I | V | M | P | N | Y | B | A | J | E | I |
| Q | R | O | I | N | L | V | E | F | R | J | T | V | S | N |
| X | K | F | I | M | O | R | B | L | R | R | H | K | T | A |
| D | R | W | J | T | S | C | I | M | O | F | Y | D | I | P |
| D | W | R | Q | H | U | S | E | X | I | R | L | P | O | T |
| L | J | G | I | U | T | L | I | Y | L | C | T | S | N | N |
| H | Y | P | R | E | D | F | O | L | E | B | K | N | J | O |
| M | B | F | N | G | E | M | U | S | S | A | T | N | O | D |
| S | W | D | T | Q | A | D | J | A | T | G | D | N | L | C |
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