Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | D | U | H | I | T |
| A | O | P | B | S | T | U | T | H | P | A | N | C | N | B |
| S | N | N | X | I | A | D | Y | N | T | E | O | E | D | N |
| K | T | P | T | Z | K | W | U | C | T | E | I | U | C | E |
| Q | A | E | I | R | E | N | P | S | A | T | G | G | S | K |
| U | S | D | T | A | O | Y | I | S | A | M | E | E | L | A |
| E | S | Z | X | P | W | L | E | P | O | B | L | Z | I | J |
| S | U | Z | A | N | N | B | E | C | G | A | S | X | O | S |
| T | M | Q | J | O | E | B | M | M | O | H | W | B | I | G |
| I | E | B | O | I | R | D | P | B | O | N | N | E | Y | L |
| O | C | V | O | T | S | V | A | J | Z | T | T | H | U | K |
| N | K | W | R | U | H | T | T | R | A | V | I | A | E | F |
| F | W | N | K | L | I | E | H | T | Z | P | B | O | C | C |
| P | F | F | J | O | P | R | Y | V | F | X | H | K | N | T |
| E | L | I | M | S | N | C | P | W | W | B | C | C | X | D |
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