Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | N | I | L | P | Z | E | B | N | G | D | O | Q | H | I |
| D | O | N | T | A | S | S | U | M | E | V | J | D | L | S |
| O | N | N | M | F | E | C | F | K | M | Z | E | M | O | B |
| N | A | B | T | A | G | O | W | S | U | R | E | S | D | A |
| T | H | N | Q | R | B | P | Z | Q | W | Y | W | W | R | I |
| P | T | S | O | N | O | I | T | U | L | O | S | X | W | N |
| A | Q | C | V | I | F | L | I | S | T | E | N | B | W | V |
| N | G | Y | A | F | T | B | E | P | A | T | I | E | N | T |
| I | B | Y | L | T | E | S | Q | M | J | P | C | B | I | K |
| C | R | Z | Y | H | N | N | E | B | O | Z | E | J | R | F |
| O | K | Q | Q | M | Q | O | X | U | Q | T | L | X | H | F |
| J | G | K | W | D | G | L | C | K | Q | P | I | G | D | U |
| A | U | Y | H | T | A | P | M | E | W | K | M | O | Z | A |
| D | V | K | L | C | B | E | O | S | Y | J | S | B | N | P |
| F | P | I | H | S | R | E | N | W | O | E | K | A | T | H |
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