Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | B | C | F | C | D | Q | R | Z | L | T | T | M | J | B |
| L | F | R | V | I | D | D | A | V | E | E | Z | A | N | T |
| S | O | L | U | T | I | O | N | R | J | Q | N | O | P | H |
| T | A | K | E | O | W | N | E | R | S | H | I | P | L | F |
| X | H | U | O | L | H | L | C | H | B | T | A | K | T | W |
| B | E | P | A | T | I | E | N | T | O | C | S | F | O | K |
| I | M | Y | E | I | F | J | V | M | C | J | K | F | S | B |
| J | U | Y | E | G | X | Y | E | I | Q | P | Q | G | O | K |
| T | S | M | C | C | X | L | N | M | R | U | U | G | S | N |
| Y | S | P | Y | Y | O | A | F | J | P | D | E | N | N | L |
| K | A | W | G | R | P | N | F | Y | P | A | S | X | O | I |
| W | T | W | T | T | W | L | T | T | X | M | T | N | J | S |
| R | N | N | N | W | S | P | J | A | I | L | I | H | Z | T |
| Q | O | O | F | J | C | F | G | L | C | R | O | J | Y | E |
| C | D | E | Z | N | U | S | E | O | D | T | N | G | W | N |
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