Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | L | F | F | B | F | B | Y | Y | Y | R | H | B | X | T |
| P | N | T | V | V | X | N | N | D | E | Q | U | Y | N | W |
| Q | I | O | D | S | I | R | O | U | X | R | G | E | F | G |
| V | S | H | I | E | R | V | S | I | D | Q | I | G | N | S |
| B | Y | P | S | T | A | I | R | Z | T | T | X | E | O | Z |
| U | Y | H | P | R | O | Q | C | A | A | U | T | R | E | B |
| A | O | R | T | R | E | M | H | P | U | S | L | Z | M | Q |
| F | K | L | B | A | S | N | E | Q | I | I | C | O | U | Z |
| M | E | Y | X | F | P | B | W | L | E | L | I | M | S | X |
| Y | D | D | U | T | D | M | B | O | O | B | H | Q | S | C |
| T | C | A | T | N | O | C | E | Y | E | R | W | V | A | V |
| M | R | Y | Z | M | T | T | Z | F | V | K | T | E | T | E |
| O | N | O | I | T | S | E | U | Q | K | S | A | N | N | T |
| F | W | J | M | I | D | J | R | Y | F | U | I | T | O | A |
| N | G | A | M | P | C | I | N | A | P | T | N | O | D | C |
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