Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | X | U | Q | E | D | Z | R | E | C | A | J | S | D | F |
| D | O | N | T | A | S | S | U | M | E | A | W | N | A | P |
| O | K | N | R | A | H | J | W | Y | V | Y | O | I | I | J |
| N | H | Y | T | V | Z | P | E | V | Y | I | F | H | N | M |
| T | Y | O | E | R | V | C | S | M | T | S | S | M | O | Z |
| P | N | M | O | M | O | J | J | U | P | R | G | B | G | V |
| A | Y | K | P | N | Q | L | L | B | E | A | O | K | M | Y |
| N | X | T | T | H | I | O | E | N | Y | Y | T | F | X | U |
| I | G | A | F | S | S | P | W | M | O | J | L | H | E | D |
| C | C | Q | T | V | A | O | R | L | O | D | B | L | Y | P |
| T | W | E | Z | T | E | K | K | G | F | T | I | L | K | Y |
| L | N | A | I | K | A | W | X | F | O | M | I | Q | O | X |
| Q | O | E | A | S | K | Q | U | E | S | T | I | O | N | H |
| Y | N | T | G | X | O | S | E | I | Q | V | N | K | N | S |
| T | B | K | V | V | S | O | S | V | D | J | J | R | C | R |
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