Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | W | U | B | N | W | G | X | S | R | U | G | F | D | K |
| H | N | O | N | O | I | T | U | L | O | S | Z | L | J | T |
| N | Y | O | E | N | O | I | T | S | E | U | Q | K | S | A |
| S | E | D | I | Q | Z | Z | Q | Q | T | L | T | H | N | K |
| P | K | Q | I | T | T | C | A | T | N | O | C | E | Y | E |
| G | I | W | K | P | O | C | G | O | R | Z | T | M | E | O |
| A | H | A | V | I | H | M | E | D | Z | S | P | D | M | W |
| T | N | E | I | T | A | P | E | B | I | K | B | U | U | N |
| N | B | Y | N | H | L | M | O | L | I | G | O | A | S | E |
| W | P | Z | A | U | P | C | L | J | O | W | L | M | S | R |
| T | P | Z | S | A | R | O | N | Z | Z | R | I | J | A | S |
| F | P | W | T | M | X | Z | O | N | M | L | T | P | T | H |
| G | O | H | M | V | I | R | W | V | E | Z | W | N | N | I |
| U | Y | W | U | T | Y | M | S | H | H | J | K | Q | O | P |
| Y | P | W | C | G | C | I | N | A | P | T | N | O | D | C |
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