Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | X | K | Z | P | U | G | E | N | H | T | F | Z | Q | C |
| U | N | G | N | U | I | K | C | L | I | M | Q | C | O | P |
| T | V | E | I | E | S | X | F | D | I | O | H | N | I | X |
| C | Z | S | I | Q | T | J | E | G | Y | M | T | H | W | M |
| A | R | Q | K | T | X | S | M | W | I | R | S | E | A | I |
| T | R | R | G | I | A | E | I | V | O | R | O | M | D | L |
| N | V | W | S | Y | C | P | Z | L | E | I | L | U | G | X |
| O | Y | H | T | A | P | M | E | N | A | Y | U | S | K | H |
| C | Y | H | Q | D | H | M | W | B | J | P | T | S | Z | B |
| E | D | Z | F | I | O | O | G | D | Z | Q | I | A | W | B |
| Y | W | R | P | T | E | H | F | P | Y | X | O | T | D | U |
| E | H | A | I | K | T | Z | O | V | J | Y | N | N | Q | E |
| A | V | O | A | S | K | Q | U | E | S | T | I | O | N | B |
| I | N | T | A | C | I | N | A | P | T | N | O | D | N | Y |
| X | D | M | P | F | M | A | X | F | N | S | J | O | U | U |
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