Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | E | P | E | N | O | I | T | U | L | O | S | Y | W | T |
| D | O | N | T | A | S | S | U | M | E | M | N | B | N | P |
| O | G | N | M | C | J | I | N | Y | C | E | S | E | I | U |
| N | O | V | T | O | G | U | E | M | T | O | I | H | R | O |
| T | I | W | I | R | K | C | G | S | E | T | S | G | L | N |
| P | U | I | K | L | O | U | I | M | A | R | M | R | U | H |
| A | D | V | O | N | N | L | J | P | E | M | I | N | Q | W |
| N | Y | H | T | A | P | M | E | N | A | E | L | P | G | T |
| I | J | A | F | U | E | B | W | M | S | O | E | L | D | G |
| C | C | J | T | J | Y | O | N | P | O | I | S | F | X | L |
| T | X | A | S | A | E | Y | A | X | U | T | Y | R | T | M |
| P | R | P | K | K | L | W | D | Y | X | M | I | D | X | O |
| J | Z | C | A | S | K | Q | U | E | S | T | I | O | N | M |
| I | U | T | Q | Q | W | V | I | Q | W | I | G | P | N | U |
| V | S | Q | M | J | B | H | Y | G | Z | W | C | T | K | Q |
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