Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | Y | T | A | K | E | O | W | N | E | R | S | H | I | P |
| R | N | I | K | S | Y | Y | Z | I | J | O | D | Z | Y | T |
| S | U | O | M | H | K | J | E | U | R | L | K | H | Z | G |
| N | W | I | I | Z | D | Q | I | C | W | D | T | R | R | D |
| E | L | V | R | T | L | B | U | W | O | A | E | Z | C | G |
| E | K | A | L | W | O | U | X | E | P | N | C | R | K | U |
| P | M | F | J | K | X | M | R | M | S | L | T | C | R | I |
| T | N | E | I | T | A | P | E | B | G | T | W | A | F | W |
| H | O | R | N | E | T | S | I | L | A | H | I | M | C | B |
| C | A | K | L | Q | T | D | S | O | O | H | N | O | S | T |
| K | Q | V | C | U | F | C | S | A | D | R | Z | P | N | X |
| H | T | T | D | N | I | X | F | U | Q | J | T | G | Z | U |
| C | I | N | A | P | T | N | O | D | R | G | W | N | I | J |
| L | F | G | W | S | E | M | U | S | S | A | T | N | O | D |
| H | N | O | I | T | U | L | O | S | R | W | C | R | Y | C |
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