Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | I | A | Q | K | T |
| G | O | V | Y | P | S | P | J | J | S | N | N | T | N | K |
| J | N | N | O | E | I | Q | K | O | O | E | Q | E | U | C |
| H | T | W | T | Z | P | I | P | I | T | T | I | X | E | R |
| K | A | B | N | R | T | A | T | S | P | T | I | L | D | S |
| M | S | I | O | X | O | U | I | L | A | B | I | A | V | T |
| Y | S | T | I | D | L | L | S | P | T | M | I | J | C | P |
| M | U | C | T | O | T | O | E | Q | S | D | Q | A | G | P |
| G | M | F | S | Q | Y | B | F | M | X | A | T | P | J | G |
| F | E | X | E | A | H | H | K | B | O | N | D | F | N | K |
| S | K | A | U | Q | T | V | A | Q | O | T | A | J | S | N |
| J | G | U | Q | Y | A | K | R | C | N | O | I | K | V | Z |
| N | D | C | K | U | P | L | E | E | L | Q | Z | O | D | I |
| S | O | M | S | I | M | Y | T | X | F | A | H | B | N | O |
| E | Q | T | A | K | E | O | W | N | E | R | S | H | I | P |
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