Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | R | K | X | X | P | M | V | O | N | N | C | D | R | C |
| S | I | Z | Q | B | E | M | U | S | S | A | T | N | O | D |
| L | M | R | X | R | G | Q | M | J | V | N | U | N | U | T |
| Q | Q | T | U | T | Q | I | W | X | A | C | T | B | A | F |
| N | O | I | T | U | L | O | S | H | I | R | A | K | S | P |
| F | U | Q | G | E | H | S | J | N | O | M | E | T | K | H |
| Q | M | M | O | N | R | Y | A | L | K | O | Y | U | Q | V |
| T | N | E | I | T | A | P | E | B | W | R | E | U | U | I |
| Z | G | A | L | K | T | M | Q | N | B | M | C | O | E | H |
| X | Y | W | L | N | O | Y | E | O | P | N | O | B | S | E |
| I | L | X | O | T | O | R | J | A | E | I | N | X | T | I |
| B | V | D | I | H | S | S | T | T | H | G | T | J | I | L |
| N | C | O | F | H | V | H | S | T | H | I | A | N | O | H |
| H | N | Q | I | J | Y | I | M | M | B | Z | C | O | N | P |
| H | L | P | U | S | L | Z | F | G | G | E | T | F | B | H |
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