Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | C | Z | X | U | E | J | I | C | U | Z | J | C | I | C |
| W | R | X | N | U | E | M | U | S | S | A | T | N | O | D |
| W | T | U | E | E | F | Y | U | K | M | O | K | N | G | O |
| J | N | A | B | R | T | H | E | F | O | Q | T | K | A | N |
| H | D | S | K | F | V | S | P | C | D | R | Z | T | X | T |
| D | L | K | M | E | G | R | I | N | O | F | H | W | S | P |
| U | T | Q | V | K | O | B | D | L | M | N | K | V | V | A |
| M | J | U | U | L | R | W | E | M | P | A | T | H | Y | N |
| I | Z | E | R | T | F | M | N | P | O | B | I | A | O | I |
| G | R | S | D | G | O | S | C | E | A | L | W | X | C | C |
| L | S | T | W | T | T | O | U | S | R | T | U | S | E | T |
| E | R | I | I | V | Y | E | L | I | M | S | I | V | Z | G |
| G | G | O | G | U | W | O | R | W | W | R | H | E | Y | G |
| M | N | N | G | V | N | Q | K | U | N | V | W | I | N | D |
| V | D | Q | N | O | I | T | U | L | O | S | U | B | P | T |
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